Malaysia Airlines is bloody amazing! Delayed again.. I suppose to depart Kuching at 11.10am flight from Kuching on the 28th Sept, and arrive in Singapore at 12.40pm for my connecting flight to Perth, Australia at 3.50pm the same day. Initially I thought of booking Air Asia to Johor, and my travel agent advised me not to as she is worried that Air Asia might be delayed and its risky for my connecting flight to Australia.
Listened to them, I paid 4 times more for my flight from Kuching direct to Singapore and used MAS instead. All I can say is I am very very dissapointed in Malaysia Airlines!!! Guys if you all have the chance, don’t use Malaysia Airlines! Upon checking in for my 11.10am flight, the agent in the airport told me that your aircraft has been “retime” to 12 noon. I was annoyed, telling her that its not “retime” its delayed! They wanted it to sound better, but its still late!
I was a bit worried for my connecting flight, which will be leaving at 15.50 hrs that afternoon. But working out of the timing, departing at 12noon and arriving in Singapore at 1.30pm which is not too bad, I still have time for a stroll at Changi Airport.
I was at the departure lounge at 11.20am and saw the aircraft arrive at 11.30pm. I thought to myself. Good, it should be on time then.. should be able to leave at 12 noon! yay!
Waiting, waiting and finally they made the call for boarding.. at 12noon.. which is not too bad.. seated in the plane at 12.10pm, buckle my seat belt. Waited again, and at 12.30pm the aircraft, still not moving.. and finally at 12.45pm, the Captain made an annoucement, “This is Captain Chew Speaking, on behalf of Malaysia Airlines, we apologise for the delay in the late arrival of this aircraft from Kota Kinabalu” ok I thought, now get it moving!!! as I am dead worry that I will miss my connecting flight! He continued, “At the moment, the aircraft is experiencing some problem with the External Power, and our Engineering team is working on it, we apologise for the inconvenience caused!” he continued, “we will be leaving as soon as they solve the problem”
My goodness, there is no commitment on the departing time from here.. and its was 12.55pm. In my mind, I was working the on the time, if the aircraft were to leave at 1 pm, then we shall arrive in Singapore at 2.30pm its will be very very rush for my connecting flight.. at 3.50pm, need to take the luggage, and check out, pass the custom and check in again, (as this is different airlines I am using)
After the cold sweat and heart attacks! finally the captain announced, “Cabin crew, cross check all doors” Phew! Sigh! it was 1.10pm and the aircraft took off at 1.15pm and landed in Singapore at 2.45pm. I have 1 hour to, take my luggage from the conveyor belt, go through the custom in Singapore, rush to the next terminal, check in, and board the plane, all in less than ONE HOUR. This is again very subjective, it depends on whether the next airline’s gate is still open for me!
I ran and reached the other terminal at 3pm, check in, and board the aircraft at 3.20pm, the moment I step into the aircraft, the Cabin Crew, closed the aircraft door and the plane reverse! I hate this very much! I am always on time, and I missed all the stroll that I love so much in Changi Airport, all I knew was, running across these nice outlets of shops! Again, Malaysia Airlines, a lot of people have been complaining on your punctuality, why can’t the Senior Management act on it! Its so so common these days!
Met my group of friends in the aircraft, already seated in the plane, asked me Alvin, why so late, “I thought you were taking MAS, ( they took Air Asia to JB) I told them the bloody MAS delayed again! They said, “Phew! luckily Air Asia is on time!” and they joke with me, “Haha! you paid so much more and this is happening!!??, asked you to take Air Asia with us, and you refused
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I arrived in Perth around 9.05pm from my flight via Singapore. The flight from Singapore to Perth is on time. No doubt about it, that is why you see the Airlines in Singapore is progressing on the upward trend, well, the airlines started together as a company - MSA, they splited and one company is making its mark above most airlines in the world, went through all the extra miles, well, MAS, is still struggling! Look at the difference! I suppose it’s run by idiots! Wake up and act on it! All my trips with MAS- 95% of it has been delayed! This is a genuine customer feedback!
For my trip back to Kuching, I am booked on Silk Air, a subsidiary of Singapore Airlines. Will see how is the service!
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